Zuper

work order statuses each work order can only be one of the below statuses at any given time a status written in purple purple means the office team is currently responsible for the work order a status written in orange orange means the field team is currently responsible for the work order new new dispatched dispatched technician acceptance technician acceptance on my way on my way no access no access work started work started parts review parts review appliance review appliance review office review office review work cannot be completed work cannot be completed work completed work completed work order status definitions new new property management has called the tenant, clarified the issue / gained insight, determined the date and time for best access, and has sent the work order over to maintenance for dispatch and completion dispatched dispatched the work order has been scheduled based on urgency / tenant availability and assigned based on the location of the unit and the skill level required to complete the work technician acceptance technician acceptance the work order has been reviewed by the assigned maintenance technician and they have either accepted the work as described or declined with comment on my way on my way the maintenance technician is on the way to the unit to assess the work and begin the repair no access no access the maintenance technician could not gain access to the unit to complete the work work started work started the maintenance technician has begun the repair or assessment parts review parts review the maintenance technician has diagnosed the issue and is indicating which parts are required to complete the job on the 2nd visit appliance review appliance review the maintenance technician has diagnosed the issue and is either indicating which parts are needed to repair the appliance on the 2nd visit or recommending to replace the appliance entirely office review office review the maintenance technician cannot complete the work order based on a variety of property management issues work cannot be completed work cannot be completed the maintenance technician cannot complete the entire work order on this visit and is indicating what work is remaining to complete the work on the 2nd visit work completed work completed the maintenance technician has completed the work order as described and it can now be closed and booked to the property by accounting training for mobile users training for mobile users getting started on zuper before you are able to use zuper for work, you must log in to riparian's workspace with your riparian email details to do that are below download the zuper app https //apps apple com/us/app/zuper field service your way/id1633081340 https //play google com/store/apps/dev?id=8954910464282257500\&hl=en us launch the app enter the below information workspace name riparian name your riparian email (i e , firstname\@riparianconstruction com) click forgot password? to send a reset link to your riparian email reset to a password of your choosing and log into the app accepting work orders and heading to the property technicians must review and accept or decline every work order before you are able to navigate to the property to assess and complete the work it is strongly encouraged that technicians review the next business day's assigned work orders the preceeding business day by doing this, technicians are empowered to exercise control over your own scheduling as well as giving the office feedback which will support more accurate scheduling and assignment in the future after accepting a work order, when a technician is about to head to the property to assess the work, they must update that job's status to on my way this notifies the tenant to expect your arrival shortly the on my way status also begins tracking a technician's time to the destination property after setting the job status to on my way , technicians are able to open their prefferred mapping app to navigate to the property arriving at the property after arriving at the property, technicians must update their status to one of two options no access this should be selected when a technician cannot gain entry, no adults are home, or a tenant is preventing entry to the unit work started this is should be selected when a technician is about to begin work it includes a questionnaire including before pictures, scope accuracy confirmation, and general notes marking work orders for follow up when you have started working on a work order, you have multiple options that will inform the office team of follow up actions needed before technicians can revisit the work order these options are explained in this section updating your work order to any of these statuses will stop your time tracking at the unit and alert the office that follow up is needed before we can re schedule the work order parts review use when you have identified the parts needed to resolve an problem appliance review use when you have identified the parts needed to fix an appliance or you are recommending replacing the appliance entirely office review use when an property management based issue is preventing you from finishing the work order so the office can follow up with the tenant work cannot be completed use when the office must send another technician or a contractor back to the unit to complete the work 1 parts review 2 appliance review 3 office review 4 work cannot be completed by taking the time to accurately record the conditions of a work order in progress, you are helping the whole maintenance team deliver high quality solutions to our tenants more efficiently completing a work order when a technician has completed all the work as described in the work order, they must update the job status to work complete when doing so, they are required to complete a checklist that benefits themselves, the office staff, and the tenant congralutations, you have now successfully completed this work order!