Repair and Maintenance
Branching
8 min
what does "branching" mean? branching occurs after a newly created work order gets created each work order gets created from a line item in a database table in xano this table is called the docid 7gom0nrjipw6uj1fcyco9 where are we branching to? if the vendor type from that line item is defined "in house" then the work order will branch to a platform called, zuper, to be completed if the vendor type is "3rd party" then the work order will branch to a platform called, heypros, to be completed what is zuper? https //web zuperpro com/dashboard is a field service management tool specifically designed to allow companies to customize workflows and job statuses to ensure that each technician is at the right place at the right time to resolve issues the user interface for both mobile and computer users is informative and actionable zuper provides excellent, real time clarity on resource allocation, staffing, and progress of work in the field why zuper? zuper was chosen as the best solution to revamp our maintenance department given its customizability, clarity, data flow, and ease of use it far outperforms appfolio inherent work order management modules specifically, zuper eliminates the leakage of work orders "stuck" between statuses where responsibility becomes unclear and customers and internal team members are left waiting to eliminate status leakage, zuper has been configured with 11 highly specific work order statuses which will allow all users to gain insight into the current state of the work requested and who is responsible for delivering on that work zuper is only going to be used for our internal maintenance management any maintenance that is assigned to a 3rd party vendor will be managed in docid\ fyod9rpowhq2tqtxo3er what is heypros? https //heypros com/ is a subcontractor management platform specifically designed to help o rganize your entire contractor network, track compliance records, dispatch work orders, and see real time updates on all your jobs heypros will keep your subcontractors engaged and excited to work with you your team will make less mistakes, stay organized, and stop wasting time all this means higher profit margins with less overhead! why heypros? heypros was chosed because it directly solves for the selection of, and the management of subcontractors and their work, thus eliminating the need for riptech to have to develop a custom solution by implementing heypros the company will save a lot of time and resources and get an out of the box solution that will handle all of our needs when it comes to subcontractor management heypros is only going to be used in conjunction with 3rd party vendors internal work to be completed by riparian techs will be managed in docid\ irqvd5u3p9yi4tq4bcuja heypros will help to manage our vendors and their work orders in one place make dispatching a vendor to a job faster and more flexible us communicate with our vendors when they are on the job create invoices based off of the work completed simplify the change order managment process