Work Orders ("Jobs" in Zuper) are automatically assigned to a Team based on where the team is located and which Property is requesting maintenance. For example, a Work Order from a Property on the East side of Baltimore can only be assigned to Technicians on the East side of Baltiore Maintenance Team.

Work Orders are automatically assigned to geographic teams. Coordinators must select a Technician from that Team to assign the Work Order based on the skillset needed to complete the work and the skillsets available on that team.

All Technicians have been assigned to teams within their Markets. These teams have been selected by maintenance leaders in each market and reflect a balanaced, capable skillset able to handle most of the Work Orders arising in their team's areas.

Work Orders are tagged with Skills (Electrical, Plumbing, etc.) needed for repair from Riparian's database. These tagged skills are automatically added to Work Orders in Zuper. Likewise, Technicians in Zuper are assigned Skillsets. This allows us to assign Work Orders to the best-fitting Technicians based on Skillsets for optimal completion of the work.

Skills required to a complete a Work Order are assigned automatically. Technicians are assigned Skills via Zuper. Coordinators are assigning Work Orders based on Skills needed versus Skills available on the Technician Team.

The Job Board is the most plainly laid out view of all work across all markets and statuses. Users can filter Jobs based on what they want to see.

Although the Job page is helpful for visualizing the status of all Jobs, it can be overwhelming. We recommend that Coordinators use the Calendar board (specifically the Dispatch board), to coordinate Work Orders calmly and effectively.

The Calendar is a visual representation of the Job Board.

Like the Job Board, the Calendar View can be overwhelming. We recommend using the Dispatch Board for Work Order scheduling and assignment.

The Dispatch board is the the best view for team and resource management. From here, Coordinators can easily schedule and assign Work Orders based on technician's skillsets and availability.

For Maintenance Coordinators, the most important "view" in Zuper is the Dispatch Board. Riparian's database will automatically assign the Work Order to a team (i.e., "Baltimore - East Side", etc.). Coordinators are responsible for technician assignment and scheduling via the Dispatch Board.